Terms and Conditions

COPYRIGHT

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of eBolt or its content suppliers and protected by United Kingdom and international copyright laws. The compilation of all content on this site is the exclusive property of eBolt, with copyright authorship for this collection by eBolt, and protected by U.K. and international copyright laws. The software application provider and author for "osCommerce", is used under the GNU GENERAL PUBLIC LICENSE and all original authorship and credit for osCommerce remains the intellectual rights of www.oscommerce.com.

SHIPPING

Tuesday to Friday
All orders taken before midday are usually posted that day; after midday it will be posted the following day.
Saturday and Sunday
All order taken on the weekend are posted Monday morning
Monday
All orders taken on Monday are posted the following day

If there is a problem with your order we endeavour to inform you by email.
If you are concerned that your order has not arrived then please contact us; details on our contacts page.

All post is by Royal Mail First class but larger items may be passed on to parcel Force via the Royal Mail.
Arrangements can be made for other shipping methods if required.

Orders going out side the UK are sent by Royal Mail air mail

All postage is based on a weight estimate and includes charges for handling and packaging materials.

Pick up in person is not permitted.

RETURNS

If you are not satisfied with your order, for what ever reason, then please return it to us witin 14 days.
If the item is faulty or not fit for purpose then we will offer a full refund, including postage; so you will not be out of pocket.
If, however the item is just not suitable, and is returned to us undamaged and unused we will offer a refund, less our postage and packing costs.

There will be no restocking fee and refunds will only be issued upon the safe return of the goods.

We appreciate your feedback as it helps improve our service.

Please note that although we keep customer contact details in our secure database, this is to enable customers to log into their accounts; we do not keep any credit or debit card details in our database or any other storage system.
The above customer information that we do keep is not shared with any third parties and can be removed or corrected upon receipt of a written request

Company details are as follows.

Brian Price
T/A eBolt
99 Neath Road,
Rhos,
Pontardawe,
Swansea,
SA8 3EH
Tel 020 8133 5241

Please note we also trade on eBay under the shop name of ToolsandBolts

Brian Price
Proprietor

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